Refund Policy

Effective | November 2025

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Thank you for supporting Unsent Out Loud. We appreciate your purchase and hope you’re satisfied with your order. If you're not entirely happy with your item, we’re here to help — within reasonable and fair limitations.

This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased through our website: https://www.unsentoutloud.com (the “Site”).

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1. All Sales Are Final (Except for Damaged or Defective Items)

Because our merchandise may be made-to-order, limited edition, or fulfilled via third-party print-on-demand services, we generally do not offer refunds, exchanges, or cancellations once an order is placed.

We are unable to accept returns for:

• Buyer’s remorse

• Incorrect size or style selection

• Late deliveries caused by shipping providers

 

2. Damaged, Defective, or Incorrect Items

We will provide a refund or replacement if:

• The item arrived damaged

• You received the wrong item

• The item has a manufacturing defect

To qualify:

• You must contact us within 7 days of receiving the item.

• You must provide clear photos of the item and packaging as proof.

• You may be required to return the item (we’ll provide instructions if needed).

Email: [Insert contact email]

Please include your order number and a description of the issue.

 

3. Refunds (If Approved)

If your claim is approved:

• A replacement will be issued free of charge, OR

• A refund will be processed to your original payment method.

Refunds may take 5–10 business days to appear, depending on your bank or card provider.

 

4. Shipping Costs

Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong item, defect, or damage caused during fulfillment).

 

5. Order Issues from Third-Party Fulfillment Services

Our store may be powered by Shopify and fulfilled by third-party vendors (e.g., print-on-demand services like Printful, Printify, or others). In those cases:

• Refunds and replacements are subject to the vendor’s return and damage policies.

• We will do our best to advocate for you, but ultimate resolution timelines may depend on third-party response times.

 

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as "delivered" by the carrier. If you believe your package was stolen, we recommend:

• Checking with neighbors or your local post office

• Filing a claim with the shipping provider

If your package is returned to us due to an incorrect address, you may be responsible for additional shipping costs to resend it.

 

7. How to Contact Us

For order issues, damaged items, or questions about your purchase, please reach out:

Email: [Insert email address]
Subject Line: "Order Issue – [Your Order Number]"

8. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted here with a revised effective date.